Frequently Asked Questions

PLEASE NOTE: Employees of the Australian Federal Government should NOT be using this site for domestic business travel accommodation. Please refer to your Intranet for more details.

1. How do I register for and access Government accommodation rates?

You need to register with Government.Travel to be able to access the site. You are eligible to register if you are a Government employee and have a valid Government email address. To register go to the login page and enter your email address. 

2. Do I need an ID at check in? 

Yes. A current government photo ID that matches the guest name on the booking must be presented at check in.

2. I work for a Government body or company but my email address does not have '.gov' or '.edu'. Can I still use this site?

Yes. If you work for a Government company, but your company's domain is not recognised by our site, you need to send an email to to have it set up. To set your company’s domain up with access we require a written document from head personnel stating that the company is a Government body and staff using your domain are entitled to Government rates.

3. Can I book accommodation for non-Government travellers?

No. The only time non-Government people can use these rates is if they are staying in the room with you.

4. Can I book Leisure/personal travel on

As a Government employee you are entitled to use this site for any of your accommodation bookings. Please be advised that this site is geared towards business travel and as such may not have all of the destinations which you wish to book for your personal requirements.

5. How do I book for other Government employees?

If you are booking for someone else it is important that you put it through that way. This ensures that the hotel has the correct name in their system. Once you have selected which hotel you would like to book it will bring up a page and at the bottom of the page there will be 2 options; 'I'm travelling' or 'I'm booking for someone else'. 

Please select the second option, this will allow you to add the traveller's details into the booking. From this point on the booking will go through under the traveller’s name.

6. How do I make requests for the Hotel?

Once you have selected which hotel you would like to book it will bring up another page. At the bottom of this page there is a 'Comments' box. You can type requests such as a rollaway bed, room configuration e.g. 2 double beds, a double and a single. However please note that these are just requests and they will be based on the availability of the hotel.